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FAQ

How can I find your products in a store near me?
We are so glad you love our products and we know you will love them even more once you see them in person! ellora products are in thousands of stores nationwide and hopefully in one around the corner from you! Can’t find us in a store near you? Send an email to [email protected] with the name of a store that you think should carry our products!
What Forms Of Payment Do You Accept?
We accept Visa, American Express, MasterCard, Discover and PayPal.
What Shipping Methods Do You Offer?
Ellora ships USPS and FedEx. The different types of shipping can be chosen during check-out. Upon completion of your order you will receive an email confirmation that your order has been placed. When your order ships you will receive an additional email containing your tracking number. Go directly to USPS or FedEx to track your order.
How Can I Stay Connected With ellora?
There are so many ways for you to keep in touch with ellora. Subscribe to our email list, follow us on Instagram, Twitter and even like us on Facebook. You will be the first to know about new products, special sale, online events and more!
I subscribed to ellora Emails And I Haven’t Received An Email With My 10% Off Code. What Do I Do?
It can take up to 15 minutes for the email to go through, so don’t worry! Also, check your spam folder. Sometimes the email can hide in there. The email subscription code can only be used once.
I Forgot To Add A Coupon Code To The Order I Just Placed. Can It Be Applied To My Order, Or Can I Receive A Store Credit For The Difference?
Unfortunately, we cannot apply discount codes to any order once it has been placed. We are unable to cancel any order once it has begun processing. We also cannot provide store credit for the amount of the coupon code.
How long will it take me to receive my order?
All orders will ship out of our facility based upon the shipping chart below. During seasons of high order volume, please allow for additional processing time. Use the estimated ship date to better determine when an order will leave our facility. For more details on processing times, please contact our customer service department. How fast you receive your order after that depends on which shipping method you choose. Ellora Gifts FAQ
Who Should I Contact Regarding Marketing Opportunities Or Press Inquiries?
Please email [email protected] for marketing opportunities or press inquiries.
My question is not answered here. How can I reach you?
Please email us at [email protected] or call customer service at 844-339-4438 (Toll Free)

Happy shopping!

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